Main Conference

Event ID: MC132902

03rd Dec 2019 - 04th Dec 2019

Conference Start Date: 03rd Dec 2019

Conference End Date: 04th Dec 2019

Event Type: Webinar

Event Serial: MC132902 /   Total Views ( 15 )

Deadline for Abstract/Paper Submissions: 31st Oct 2019

Event Category : Business ,Consumer Issues 

Event Organizer: CCW Digital

Website -

Conference Venue : Online   United States of America

Conference Details : You know the questions that could shape the future of the contact center. Will agents or bots handle the majority of customer interactions? Will phone finally take a backseat to digital channels? Will design thinking become table stakes in the contact center? Where will AI make its biggest impact? Will at-home agents become the standard? How will we choose which CX metrics to prioritize? CCW’s complimentary online summit “The Contact Center of 2025” will provide the answers. Analysts will share their expert predictions, executives will detail their forward-thinking blueprints, and innovators will unveil their game changing technology. You’ll leave with a snapshot into how emerging concepts, trends, technologies and best practices will transform the way we engage with customers.

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